Company Name: CSC India pvt ltd
Job Designation or Job Role: Engineer - Technical Support
Candidate Educational Qualification: B.Tech,B.E,M.Tech,MCA
Candidate Experience Required : Freshers
CTC or Package Offered: Best in Market
Working Location: Chennai
Functional Area : Application Programming, Maintenance
Area of Working: IT-Software/ Software Services
Desired Candidate Profile:
Job Designation or Job Role: Engineer - Technical Support
Candidate Educational Qualification: B.Tech,B.E,M.Tech,MCA
Candidate Experience Required : Freshers
CTC or Package Offered: Best in Market
Working Location: Chennai
Functional Area : Application Programming, Maintenance
Area of Working: IT-Software/ Software Services
Desired Candidate Profile:
1.
Understands and solves
complex technical problems in the production/operational environment.
2.
People:Liaises with
customers on accounts to diagnose, investigate, and resolve hardware and
software issues.
3.
Works with
infrastructure groups, developers, and project managers to ensure new
infrastructure is successfully integrated into operational support.
4.
Customer:Understands the
customer's business drivers and service level agreement targets.
Job Description:
1.
Ensures delivery and
management of the end-to-end technical support service.
2.
Performs operational
support for server hardware and platform software. Acts as liaison between
project team members, customers, and installation team to ensure projects are
implemented seamlessly.
3.
Investigates and
resolves hardware and software incidents, performs root cause analysis to
identify underlying problems, monitors and optimizes infrastructure performance,
and manages backups.
4.
Communicates
effectively with customers to ensure problems are understood and resolved.
Company Profile :
CSC India Pvt. Ltd.,
www.csc.com.Founded in 1959, Computer Sciences Corporation is a leading global
IT Services company.CSC provides innovative solutions for customers around the
world by applying leading technologies and CSC's own advanced capabilities.
These include systems design, integration, IT, Business Process Outsourcing
(BPO), applications software development, web application hosting, management
and technology consulting. With approximately 80000 employees.
Company Website : www.csc.com