Company Name: Microland Limited
Job Designation or Job Role: Associate/ Senior Associate -(Technical)
Candidate Educational Qualification: Any Graduate
Candidate Experience Required : 0 to 1 Years
CTC or Package Offered: Best in Market
Job or Work Location: Bangalore
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Area of Working: BPO, Call Centre, ITeS
Job Designation or Job Role: Associate/ Senior Associate -(Technical)
Candidate Educational Qualification: Any Graduate
Candidate Experience Required : 0 to 1 Years
CTC or Package Offered: Best in Market
Job or Work Location: Bangalore
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Area of Working: BPO, Call Centre, ITeS
Candidate Profile:
1.
Bachelors Degree /
Diploma Eng. Those with a diploma in computers from a reputed training
institute will be preferred
2. Good interpersonal and chat related communication
skills will be preferred.
3. Good written Grammar (Conversation Flow and
sentence construction)
4. Reading, comprehension and responding skills
based on the International Language Proficiency Rating System
5.
Strong customer service
skills: reasoning and problem-solving skills
6. Aptitude and ability to grasp
7.
Confident and should
have a positive attitude
8. Self motivated, proactive and uses initiative
for process improvements
9. Ability to accept direction and suggestion for
personal development
Job Description:
1.
Provide Voice based
troubleshooting support to customers over remote software and resolve Technical
queries based on customer’s query related to any
computer/peripherals/networking related issues.
2. Responsible for handling customers’ post
registration technical queries, providing post-sale customer service.
3. Competent in all process and technical and sales
skills required at Agent level
4. Support the floor for real time technical
queries
5.
Communicate Quality
standards and maintain customer satisfaction Index.
6. Should come up with new troubleshooting
techniques
7.
Should actively
participate in improving customer satisfaction and work environment
8. Maintain discipline on the floor
9. Handle troubleshooting queries regarding
computers, laptops, operating systems and computer hardware update customers on
latest information on the product or service.
10. Handling/Managing irate customers and directing
them as per the refund/chargeback policy as and when requested.
11. Participate in performance improvement task
forces as needed and look at continuously raising the bar for Customer
satisfaction.
12. Demonstrated flexibility and contributions to
creating a team environment
13. Adherence to all company policy and procedures.
Demonstrate a high degree of integrity in the performance of one’s responsibilities.
14. Ensuring customer is advised appropriately,
regulations and disclaimers are given as per the process guidelines.
Apply Details: Walkin On Monday to Friday Contact :Spoorthi/ Karthik-
8861065516/9739886229 & Time:11.30am- 4.00pm
Venue:
Microland Ltd
RMZ Ecospace
Outer ring road
Bellandur
Company Profile :
Venue:
Microland Ltd
RMZ Ecospace
Outer ring road
Bellandur
Company Profile :
Microland’s Infrastructure Management Service
(IMS) is a time-tested and proven service offering focused on reducing your
operational costs and ensuring maximized availability and performance of your
IT. We have gained enormous process and operations maturity through a decade
plus of experience in delivering onsite services to a host of customers across
the globe. The experience gained from designing, building, and managing IT
infrastructure solutions on heterogeneous platforms has been leveraged to
provide this service to our global customer base
Company Website : www.microland.com