Company Name : BMC Software
Company Website : www.bmc.com
Job Designation or Job Role : Technical Supp Analyst
Candidate Educational Qualification : BE, B.Tech, BS degree in CS or related technical field OR equivalent experience in programming software for systems and/or applications
Candidate Experience Required : 0 - 2 Years
CTC or Package Offered : Best in Market
Working Location : Pune
Desired Candidate Profile :
Company Website : www.bmc.com
Job Designation or Job Role : Technical Supp Analyst
Candidate Educational Qualification : BE, B.Tech, BS degree in CS or related technical field OR equivalent experience in programming software for systems and/or applications
Candidate Experience Required : 0 - 2 Years
CTC or Package Offered : Best in Market
Working Location : Pune
Desired Candidate Profile :
1.
Exceptional trouble shooting ability
2.
Should have Knowledge of Remedy AR System or CMDB.
3.
Proven customer service
management expertise
4.
Excellent written & verbal communication
5.
knowledge and understanding in Windows/UNIX system L2 level
6.
knowledge and understanding of Database Administration, Oracle, SQL, DB2 etc. – L2
Level
7.
Should have Knowledge and understanding of basic Networking
concepts
8.
Ability to learn and effectively utilize Customer Support
tools/resources
9.
Proactive in learning new versions, products, modules.
10.
Good concepts on Application workflow – should have an
understanding of workflow concept.
11.
Knowledge and understanding of BMC-Remedy Products
12.
Knowledge of ITSM Applications
13.
Basic Concepts of ITIL.
14.
ITIL Foundation certification.
Job Description :
1.
Respond to and resolve all customer inquiries (via phone,
e-mail, web.
2.
Maintain clear and concise ticket documentation with all
required data and fields
3.
Escalate service requests and issues appropriately.
4.
Maintain high level of customer satisfaction.
5.
Prepare for and support new products within technical area
6.
Generate Knowledge Base entries
7.
Exercise independent thought
within defined procedures and practices
8.
Manage priorities and act on factors that create priorities.
Company Profile :
BMC
Software, Inc. is an American company specializing in Business Service
Management (BSM) software. Headquartered in Houston, Texas, BMC develops,
markets and sells software used for multiple functions, including IT service
management, data center automation,
performance management,
virtualization lifecycle management and cloud
computing management. The name
"BMC" is taken from the surnames of its three founders—Scott
Boulette, John Moores, and Dan Cloer.
